Privacy Policy

PRIVACY POLICY

Last Updated: 03/09/2026

At EyeDestiny, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, purchase our products, contact us, or otherwise interact with our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use our website or provide us with your personal information.

1. ABOUT US

This Privacy Policy applies to Eye Destiny, operated by EYE DESTINY, having its registered/business address at:

[BUSINESS ADDRESS]

For privacy-related questions or requests, you can contact us at

Email: eyedestiny1@gmail.com
Phone: 8309206354

2. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us, information generated automatically when you use our website, and information received from certain third-party service providers.

2.1 Information You Provide Directly

Depending on how you interact with us, we may collect:

  • Full name

  • Email address

  • Mobile/telephone number

  • Billing and shipping address

  • Delivery details

  • Account login information, where applicable

  • Order and purchase history

  • Payment-related information necessary to process transactions

  • Product preferences and communication preferences

  • Customer service inquiries and communications

  • Reviews, feedback, photographs, or other content that you voluntarily submit

  • Information provided when participating in contests, promotions, surveys, or other activities

  • Prescription or optical information where required to fulfill an eyewear order or provide an optical service

Important: Where you provide prescription, eye care, or other information that may be considered sensitive or personal in nature, we use it only to the extent reasonably necessary to provide the requested product or service and for related legitimate business purposes.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate location derived from technical information

  • Website pages visited

  • Referring to a website or source

  • Date and time of visits

  • Device identifiers and similar technical information

  • Information regarding how you interact with our website

This information helps us understand website usage, maintain security, improve performance, and provide a better shopping experience.

2.3 Information from Third Parties

We may receive limited information from third parties that help us operate our business, such as

  • Payment processors

  • Shipping and logistics providers

  • E-commerce platforms

  • Advertising and analytics providers

  • Social media platforms

  • Fraud prevention and security providers

  • Customer support or communication platforms

These third parties may process information according to their own privacy policies and applicable contractual obligations.

3. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

3.1 Processing and Fulfilling Orders

We use your information to:

  • Process and confirm orders

  • Process payments

  • Prepare and deliver products

  • Provide order confirmations and shipping updates

  • Handle returns, refunds, replacements, and exchanges

  • Provide customer support

  • Verify information where reasonably necessary to prevent fraudulent transactions

3.2 Providing and Improving Our Services

We may use information to:

  • Operate and maintain our website

  • Improve website functionality and performance

  • Develop new products and services

  • Personalize your shopping experience

  • Understand customer preferences and purchasing patterns

  • Improve our products, website, and customer service

  • Conduct internal research, analysis, and reporting

3.3 Communications

Subject to applicable law and your preferences, we may use your contact information to send:

  • Order-related communications

  • Delivery notifications

  • Account-related notifications

  • Customer service messages

  • Important changes to our services or policies

  • Promotional offers, newsletters, and marketing communications

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us at eyedestiny1@gmail.com

Please note that you may continue to receive essential transactional or service-related communications even after opting out of marketing messages.

3.4 Security and Fraud Prevention

We may process information to detect, investigate, and prevent:

  • Fraudulent transactions

  • Unauthorized access

  • Abuse of our website

  • Security incidents

  • Other unlawful or prohibited activities

3.5 Legal and Regulatory Compliance

We may use and retain information where reasonably necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from government authorities

  • Establish, exercise, or defend legal claims

  • Enforce our terms, policies, and agreements

  • Protect our rights, property, customers, employees, or other persons

4. LEGAL BASIS AND CONSENT

Where required under applicable Indian law, we will process personal data based on an appropriate legal basis, including consent, performance of a contract, compliance with a legal obligation, or other grounds permitted by applicable law.

Where we rely on consent, you may withdraw that consent, subject to applicable legal requirements and any consequences that may result from withdrawal.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and support marketing activities.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow websites to recognize your device and remember certain information.

5.2 Types of Cookies We May Use

Essential Cookies:
These are necessary for the website to function properly, including features such as shopping carts, checkout, authentication, and security.

Functional Cookies:
These help remember your preferences and improve your experience.

Analytics Cookies:
These help us understand how visitors use our website so that we can improve its performance and functionality.

Advertising/Marketing Cookies:
These may be used to measure advertising effectiveness and provide relevant advertisements or marketing communications.

You can control or disable certain cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain parts of our website.

6. THIRD-PARTY SERVICES

We may use third-party companies and service providers to help operate our business and website.

These may include providers for:

  • Website hosting and e-commerce infrastructure

  • Payment processing

  • Shipping and delivery

  • Analytics

  • Advertising

  • Customer support

  • Email and SMS communications

  • Fraud prevention

  • Website security

  • Social media integrations

These providers may process personal information on our behalf or independently, depending on the service they provide.

We seek to work with reputable service providers and require appropriate safeguards where reasonably practicable. However, third-party services are governed by their respective terms and privacy policies.

Where applicable, examples of third-party services may include:

E-commerce platform: [PLATFORM NAME]
Payment gateway: [PAYMENT PROVIDER]
Shipping providers: [SHIPPING PROVIDERS]
Analytics: [ANALYTICS PROVIDER]
Advertising platforms: [ADVERTISING PLATFORMS]
Customer communication provider: [PROVIDER]

7. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment gateways.

We generally do not store complete debit cards, credit cards, CVVs, or banking credentials on our own servers unless expressly stated otherwise.

Payment information may be collected and processed directly by the relevant payment service provider in accordance with its privacy policy and security practices.

We encourage you to review the privacy policies of the payment providers used during checkout.

8. SHARING OF PERSONAL INFORMATION

We do not sell your personal information as a standalone commercial product.

We may share information where reasonably necessary with:

  • Payment processors

  • Delivery and logistics partners

  • Technology and hosting providers

  • Analytics and advertising providers

  • Customer service providers

  • Professional advisers, including accountants, auditors, and legal advisers

  • Government authorities or law enforcement agencies where legally required

  • Other parties where necessary to protect our rights, customers, business, or property

We may also disclose information in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to applicable law.

9. INTERNATIONAL DATA TRANSFERS

Some of our third-party service providers may process or store information outside India.

Where personal information is transferred outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable Indian data-protection requirements.

The availability and location of such processing may change as our service providers and business operations evolve.

10. DATA SECURITY

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the circumstances, these measures may include:

  • Secure website connections

  • Access controls

  • Authentication mechanisms

  • Restricted access to personal information

  • Security monitoring

  • Secure payment processing through appropriate payment providers

  • Regular review of our security practices

However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

If we become aware of a personal data breach requiring notification under applicable law, we will take appropriate steps to investigate, mitigate, and notify relevant parties as required.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business and financial records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal or regulatory obligations.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

Certain information may need to be retained for longer periods where required by law or reasonably necessary for legitimate business or legal purposes.

12. YOUR RIGHTS

Subject to applicable Indian law, you may have rights relating to your personal information, including the right to:

  • Request information about personal data we process about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally permitted

  • Withdraw consent where processing is based on consent

  • Request information regarding the manner in which your personal information is processed

  • Raise a grievance regarding our handling of personal information

  • Exercise other rights available to you under applicable law

To exercise a privacy-related right, contact us using the details provided below.

We may need to verify your identity before processing certain requests to protect your information from unauthorized access.

Where permitted by law, we may decline or limit a request where fulfilling it would adversely affect the rights of others, conflict with a legal obligation, or otherwise be permitted or required by applicable law.

13. GRIEVANCE REDRESSAL

If you have a concern, complaint, or grievance regarding the collection or processing of your personal information, please contact our designated grievance contact:

Grievance Officer / Privacy Contact: Syed Imran
Email: imransyedi1234@gmail.com
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]

We will review and address your grievance within the timeframe required by applicable law.

If you are not satisfied with our response, you may have the right to approach the relevant regulatory or statutory authority, subject to applicable law.

14. CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization or consent, please contact us at eyedestiny1@gmail.com so that we can review and take appropriate action.

15. MARKETING COMMUNICATIONS

If you choose to receive promotional communications from us, we may contact you through email, SMS, WhatsApp, telephone, or other permitted communication channels.

You may unsubscribe from marketing communications at any time.

To stop receiving promotional emails, use the unsubscribe option included in the email.

To opt out through other channels, contact:

eyedestiny1@gmail.com

Please note that opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications.

16. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to periodically review this page to stay informed about how we protect your information.

18. CONTACT US

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your information is handled, please contact us:

EYEDESTINY 
[LEGAL BUSINESS NAME]

Email: eyedestiny1@gmail.com
Phone: 8309206354

Grievance Officer: Syed Imran
Grievance Email: imransyedi1234@gmail.com

We are committed to handling your personal information responsibly and providing a transparent, secure, and trustworthy shopping experience.